Privacy Policy

1. Introduction

Thulamela Bed & Breakfast ("Thulamela", "we", "us" or "our") is committed to protecting the privacy of everyone who visits our website or makes a booking with us. This Privacy Policy explains how we collect, use, disclose and safeguard your information, and outlines the choices you have regarding your personal data.

2. Information We Collect

We may collect the following types of information when you use our website, contact us or make a reservation:

• Contact details such as your name, email address and phone number when you submit an enquiry or booking request.
• Booking information, including arrival and departure dates, number of guests, and any special requests you provide.
• Technical data such as your IP address, browser type and pages visited, collected automatically through cookies and similar technologies.
• Communications you send us directly, for example via our contact form, email or phone.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings and enquiries.
• Communicate with you about your stay, including confirmations and updates.
• Respond to questions, feedback and support requests.
• Improve our website, services and guest experience.
• Meet our legal, accounting and regulatory obligations.

4. Cookies

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can set your browser to refuse cookies, though some parts of the website may not function as intended if you do so.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and managing bookings (such as our booking platform, NightsBridge), or where required by law. These parties are only permitted to use your information to perform the services we request.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to request access to, correction of, or deletion of the personal information we hold about you. If you would like to exercise any of these rights, or have any questions about how we handle your data, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites, such as our booking platform or social media pages. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page along with a revised "Last Updated" date.